At ONROXX we are committed to have only satisfied customers. That is why we offer 14 days money-back guarantee. This 14 calendar day period starts from the moment you receive your products. In that period you can return your bracelet without questions asked. We will refund the entire amount to the same bank account as we received it from. We have no restocking fees or other penalties for that matter.
By law we are not obliged to refund custom made products. However, we want to give 100% satisfaction guarantee. That is why we offer this 14 day money-back period.
Please make sure to do the following before sending back the goods:
- Send an e-mail to [email protected] stating your order number and the message that you want to send back the bracelet.
- The bracelet must be returned in an as-new condition, in the original box.
- We recommend returning the bracelet with a signature required delivery method. Or at least to have a track & trace number available. The responsibility, of getting the bracelet safely to ONROXX headquarters, lies completely with the customer.
- If the goods are received in other shape than as-new, the refund will be depreciated accordingly.
The goods can be returned to:
Amsterdamse Veerkade 224
2512 DJ The Hague